Shipping and Returns

We happily ship to all 50 states in the US and Puerto Rico. States located outside the continental US, such as Alaska, Hawaii, and Puerto Rico, are subject to an additional $150 shipping fee.

We do not offer shipping to PO Boxes.

We do our best to keep shipping clear and thoughtful, so there are no surprises at checkout. Here’s what to expect:

• Trunks: flat shipping rate of $25
• Accessories: $5–$10, depending on size and weight
• Alaska, Hawaii, and Puerto Rico require an additional $150 shipping fee due to carrier costs

Complimentary shipping on orders with a cart subtotal of $350 or more

If you have any questions or need a hand with your order, please don’t hesitate to reach out at hello@petitekeep.com

We aim to get your order to you as quickly and smoothly as possible. 

Most in-stock items ship within two weeks. Occasionally, shipments can be delayed due to weather, peak shopping seasons, or carrier issues, and we appreciate your patience in these rare cases.

If a product is available for pre-order, you’ll see a badge next to the price on the product page.

Have questions about your order or shipping timing? Just reach out to us at hello@petitekeep.com

We use UPS and FedEx to ensure your order arrives safely and reliably.

If you have any questions about your shipment, just reach out to us athello@petitekeep.com

To make sure we get your personalized item to you on time, we begin processing orders shortly after they’re placed. Because of this, we can only accommodate changes within one hour of your order.

If you need to make a change, please contact us as soon as possible athello@petitekeep.com and include your order number. We’ll do our best to help!

We offer Expedited Production for $175, which includes priority production and shipping within 1 week (for readily available items).

If you’re interested in this option or have any questions, feel free to reach out to us at hello@petitekeep.com

Please be sure to carefully review all order details before confirming your purchase as we are only able to make changes to orders 1 hour after purchase.

Due to the handmade nature of the products that we offer, Petite Keep does not accept returns and all sales are final. Gift certificates cannot be returned for store credit or refund. Warehouse Sale items are also ineligible to be returned for exchange, store credit or refunds.

To request a change, please email us with your order number at hello@petitekeep.com

Oh no! We do everything we can to ensure your order arrives exactly as placed, but because our items are handmade, mistakes can happen.

If your order is delivered damaged or with incorrect personalization, please reach out to us within 3 business days of delivery so we can make it right. We want every customer to be in love with their purchase and are happy to help with any questions.

You can contact our team at 1-314-501-6651 or hello@petitekeep.com